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Lighthouse Software Product Support Life Cycle Statement

1. Introduction

1.1. Purpose

This statement aims to clarify the life cycle of Lighthouse software products released by Cyritex Technology (hereinafter referred to as "the Company") and explain matters related to support, maintenance, and end-of-life for different product versions.

This statement applies to all versions of Lighthouse software products released by the Company.

1.2. Definitions

  • Lighthouse: The observability product developed, released, and sold by the Company.
  • Software Product: Software applications, platforms, services, or components developed, released, and sold by the Company, specifically referring to Lighthouse.
  • Initial Release Date: The date when a specific version of the Lighthouse software product is first publicly released.
  • Long Term Support Version (LTS): Lighthouse software versions with extended support periods, marked with -LTS suffix, e.g., Lighthouse 1.12.0-LTS.
  • Non-LTS Version: Lighthouse software versions between LTS releases that provide new features or improvements, without -LTS suffix, e.g., Lighthouse 1.15.0.
  • Support Period: The period during which the Company provides technical support, security updates, and maintenance for a specific version of Lighthouse software product.
  • End of Life Date (EOL): The date when the Company officially stops supporting, maintaining, and updating a specific version of Lighthouse software product.

2. Software Product Life Cycle Phases

The life cycle of Lighthouse software products typically includes the following phases:

  • Development Phase: Design, development, and testing phase of a specific version.
  • Release Phase: Official release and sales phase of a specific version.
  • Support Phase: Period during which technical support, security updates, and maintenance are provided.
  • End of Life Phase (EOL): Phase when support, maintenance, and updates are discontinued.

3. Version Support Policy

3.1. Long Term Support Version (LTS)

Support Duration: The Company commits to providing 24 months of support from the initial release date for Lighthouse LTS versions.

Support Content: During the support period, the Company will provide:

  • Technical Support: Assistance via email, phone, WeChat Work, Feishu, etc., for issues encountered while using Lighthouse LTS versions.
  • Security Updates: Security patches to fix vulnerabilities discovered in Lighthouse LTS versions.
  • Maintenance Updates: Bug fixes and performance optimizations to improve stability.
  • Documentation: User manuals, API documentation, FAQs, etc.

Support Scope:

  • Full support is provided only for the latest and previous LTS versions. Older versions may receive limited or no technical support.
  • No support for customer modifications or customizations of Lighthouse LTS versions.
  • The Company reserves the right of final interpretation regarding support scope and content.

3.2. Non-LTS Version

Support Duration: The Company commits to providing 6 months of support from the initial release date for Lighthouse non-LTS versions.

Support Content: During the support period, the Company will provide:

  • Technical Support: Assistance via email, phone, WeChat Work, Feishu, etc., for issues encountered while using non-LTS versions.
  • Security Updates: Security patches to fix vulnerabilities discovered in non-LTS versions.
  • Maintenance Updates: Bug fixes and performance optimizations to improve stability.
  • Documentation: User manuals, API documentation, FAQs, etc.

Support Scope:

  • Full support is provided only for the latest non-LTS version.
  • No support for customer modifications or customizations of non-LTS versions.
  • The Company reserves the right of final interpretation regarding support scope and content.

4. End of Life (EOL)

4.1. EOL Date

When a Lighthouse LTS version reaches the end of its support period, it enters the EOL phase.

  • EOL date is 24 + 6 = 30 months from the initial release date, after which no further support, updates, or maintenance will be provided.

When a Lighthouse non-LTS version reaches the end of its support period, it enters the EOL phase.

  • EOL date is 6 months from the initial release date, after which no further support, updates, or maintenance will be provided.

4.2. EOL Impact

The Company will cease releasing any updates, including security and maintenance updates, for Lighthouse software versions that reach their EOL date.

Users may not receive technical support or compatibility guarantees for EOL versions.

Security risks of using EOL versions are borne by the customer.

4.3. Upgrade Recommendations

To ensure system stability and security, the Company strongly recommends users upgrade to the latest version before their Lighthouse software version reaches its EOL date.

Users are encouraged to upgrade from non-LTS versions to LTS or newer versions.

5. Exceptions

If special circumstances (e.g., market changes, legal requirements, or technical limitations) require changes to the life cycle of specific versions, the Company will announce such changes in advance through official websites and sales channels.

6. Disclaimer

The Company reserves the right to adjust this statement based on actual circumstances, with the latest version being authoritative.

This statement does not constitute any warranty, and the Company is not liable for any direct or indirect losses caused by users using expired Lighthouse software products.

7. Contact Information

For any questions, please contact us at:

Email: support@cyritex.com

Phone: 400-860-6366

8. Effective Date

This statement is effective immediately.